Marketplace sellers · a deadline you didn't set
Amazon can suspend your listings.
It can't issue your number.
Your listings came down, or an email gave you a date. The number being asked for is issued by a national register, and joining a scheme is a second, separate step. Here is who decides what, what a date is actually worth, and what happens on the day you send your answers.
Free. No card. A person answers.
Who decides what
- The marketplace controls Your listings
- The national register issues Your producer number
- The scheme bills Your contribution
- ShippEU files The file, prepared and submitted
A marketplace doesn't carry your obligation. It controls your listings, which is why it is usually the first to tell you the obligation exists.
shippeu.com is a private service. It is not an authority, a register or a collective scheme.
The question you came with
You'll hear whether the date is reachable before you pay anything.
Not after the quote, not after the first invoice. On the day a person reads your answers. That is step two, and step two is free.
We'll tell you honestly whether the deadline is reachable, on the day you send your answers, before you pay anything. What we control is submitting a complete file quickly. When the register issues the number is up to them.
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What we control
- A complete file, prepared and submitted on the date we agreed.
- Telling you on day one whether the date looks reachable, in writing.
- A plain answer to every question the register or the scheme sends back.
- Resubmission at no extra fee on a file we prepared.
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What we don't
- When the register issues your producer number.
- Whether the marketplace lifts a suspension, and when.
- What the scheme charges you for the volumes you declare.
- Whether an exemption applies to you in a given country.
The authority decides. We don't.
What the email doesn't say
The notice names one country. Your shipping list is longer.
A marketplace writes to you about the country where it noticed. The obligation doesn't work that way. It starts in each country you place goods on the market in, whether or not anyone has emailed you about that one yet. Fixing the country that wrote and leaving the rest is how the same afternoon happens again three months later.
The country that wrote to you
One country, one stream, one date. That is the whole of what a marketplace notice tells you.
Where we run a local entry point
- Italy
- Spain
- Portugal
- Austria
- Belgium
- France
- Germany
- Netherlands
- Poland
- Greece
We run a local entry point in 10 member states. The scope check maps the countries you actually ship to, including the ones we don't run: it shows those as not covered rather than leaving them off.
One suspension is a symptom, not the diagnosis. See all countries
From today
Answers today, a written scope back, and nothing charged until you accept it.
Five steps, and the first three cost nothing. The honest answer about your date arrives at the second one, which is the earliest anybody can give it: it takes a person reading your actual route.
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Scope check
You answer the five route questions. No account, no card.
Free -
Human review
A person checks the route and tells you exactly what is missing.
Free -
Itemised quote
We put our fee and the known third-party costs on separate lines.
Free -
Accept and pay
This is the first time anything is charged.
Billed -
Submission and tracking
We file the agreed work and record every response and next date.
Billed
The quote is written by a person and the payment link is sent by a person. That is slower than a card form, and it is why nobody here pays for work that turns out not to apply to them. See what each step involves
Questions about the date
Three answers, two of which are no.
A page that answered all three with yes would be selling you something it doesn't decide.
My listings are already down. Does filing bring them back?
No, not by itself. The marketplace decides when it reinstates a listing, and it usually wants the producer number the register issues. We prepare and submit the file, and we tell you what came back and when. Neither of those two dates is ours to set, and a page that told you otherwise would be guessing on your behalf.
Can I start with the one country and add the rest later?
Yes. Your written quote lists each country on its own line, so you can drop one before you pay and open it later. The scope check still shows you the countries you left out, so the decision is a choice rather than an oversight.
Do I need a company in the countries I ship to?
No. This is built for non-resident sellers. Depending on the country and stream you may need an authorised representative established there. That's a role we can fill, and the scope check says whether you need one.
The date is theirs. The file is the part that moves.
Tell us where your company is registered, where you ship and what is in the box. You'll see an indicative map of what you owe on the screen, and a person reads it before anyone quotes you anything.
Free. No card. A person answers.
The countries named on this page come from published guidance. Last source review: 14–27 August 2026. Rules change. The scope check is reviewed by a person before any quote.